Understand repeat purchases
We review orders and customer history to see who buys again, what they buy, and how long they wait between purchases.
Our Services
How Ventura helps customers come back
Follow up after an order
We build helpful post-purchase emails with product guidance, review requests, or a clear next step that fits your business.
Reach the right customers
We group customers by their purchases and activity. A new buyer and a long-time customer do not need the same message.
Reconnect with past buyers
We create follow-up messages for customers who have stopped buying. Timing and offers follow your products and buying cycle.
Plan useful campaigns
We coordinate product launches, seasonal offers, and helpful content. We send to customers who have agreed to hear from you.
Track returning orders
We review repeat purchases, email clicks, and reported email sales. We use those results to improve messages and timing.
Our Process
How we work with you
Show us what is happening
Book a free 15-minute meeting. Bring your website and any useful reports. Invite your UPS Account Manager so we can discuss the problem together.
Choose a clear plan
We explain the recommended work, price, and timing. Your proposal shows the UPS Exclusive Discount, any approved Digital Connections subsidy, and your remaining cost.
Review the work
We complete the approved website, marketing, or reporting work. You review the changes with our team before they go live.
Check results together
We test what changed and review the measures agreed in your plan. We explain the next steps for your team and whether ongoing support would help.
UPS Digital Connections
Use your UPS benefits to grow online.
Your UPS Account Manager can connect you with Ventura for the UPS Exclusive Discount and check whether your project qualifies for a Digital Connections subsidy. UPS confirms any approved funding. Your proposal shows the work, your discount, and what you would pay before work starts.
- UPS Exclusive Discount
- Subsidy for approved work
- Website and marketing help
- One clear project proposal
FAQ
Frequently Asked Questions
Do we have to offer a discount every time?
No. Product tips, helpful reminders, new items, and relevant recommendations can give customers a reason to return. We plan messages around your products and margins.
Can you work with our existing Klaviyo account?
Yes. We can review your store connection, customer groups, campaigns, and automated emails. We improve the parts included in your plan rather than replacing the account by default.
Can we use the UPS Exclusive Discount without a subsidy?
Yes. Your UPS Account Manager can connect you with Ventura for the discount, even if you do not receive or use a Digital Connections subsidy.
What can the UPS Digital Connections subsidy pay for?
UPS decides whether you qualify, how much funding you can use, and which work it can cover. Your Account Manager confirms those details. Ventura shows the approved work, funding, and your remaining cost before starting.
How do we get started?
Book a free 15-minute meeting. Bring your website address and any reports that help explain the problem. Invite your UPS Account Manager. We will discuss the work and UPS benefits that may help.
Testimonials
What our clients and partners say
“Kevin and the gang know their stuff. Highest possible recommendation.”
Rob Snell
“Ventura Web Design has been an exceptional partner in collaboration with UPS Digital Connections. I've had the pleasure of working with Ventura on projects for clients ranging from startups to well-established businesses. Their team is highly responsive and takes a personalized approach, tailoring solutions to each business rather than applying a one-size-fits-all model.”
Tre McCune
Senior Account Executive, UPS
“My customer has been optimistically fired up since partnering with Ventura Web Design & Marketing! Great job Kevin honing-in, understanding and uncovering my customer's growth challenges.”
Jose Hernandez
“Kevin and his team offer customizable solutions that are specific to one's needs. They take time to listen and truly understand your business model and its unique challenges. This allows Ventura to closely align their products and services to help boost sales, create brand awareness and simply enhance the overall customer experience. I highly recommend Ventura Web Design & Marketing to any small / medium sized business out there in search of professional consulting that's sure to yield effective and positive revenue and performance results.”
Justin Vance
International Account Executive, UPS
“Kevin and the team at Ventura are so easy to work with. From introductions to implementation, you can tell Ventura cares about the customer and their growth. If eCommerce growth is your company's goal, their thoroughness will shine, taking the time to understand the brand and journey of the online business. Thank you Ventura!”
Mark Christensen
“Kevin is the consummate professional. Many web store owners that I have come to speak with highly recommend Ventura Web Design and continue to work with his team to grow their ecommerce business. We recently collaborated on a speaking panel and we worked thru the topic and logistics without missing a beat.”
Shirley Tan
“Professional, creative solutions to taking web design to the next level. The customer service is very personal.”
Kristie Wagoner Cranford
“I've worked with Ventura for years. They do great work at fair prices. Thanks for all of the help!”
Phil Grier
“I wanted to share the awesomeness of Kevin and Ventura. I just had an amazing meeting. He was so helpful in explaining IT lingo, software vs hosting, visibility, etc. He went to my website and diagnosed the issues we are facing with fraud and enlightened me on WooCommerce and the differences in some of these platforms. Kevin also gave me recommendations of ways to address those issues.”
Jen
“I have had the opportunity to work with Ventura on a few projects and the team always provides great insights and direction.”
Kurt E.
“All I can say is that they did an incredible job producing my website. They are very easy to work with, get the job done quickly and if there's ever a problem they correct it immediately. I cannot recommend them more...great folks!!”
Alan Stock
“We are pleased with the work you all have done for us—expedient and thorough and cost effective. We expect you will hear from us again.”
Kevin D.
“Working with Ventura has been such a positive experience—they're responsive, reliable, and genuinely invested in helping our business grow. I always feel supported and confident knowing they’re in our corner!”
Katie Polenzani
“I have had the pleasure of working with Ventura for the past 3 years. They are professional, responsive, and knowledgeable. I would recommend them to anyone looking to grow their business.”
Jose
“We have worked with Kevin and Ventura for more than 10 years. They have been an indispensible part of our team, enabling us to grow and manage our business, from IT needs to marketing programs. Highly recommend!”
David Nolte
“You are making an impact already! We look forward to great growth with you and your team.”
Jamie
“Partnering with Ventura Web Design has played a crucial role in my success in Sales at UPS. Their quick response times and dedication to outstanding customer service have allowed me to address client needs efficiently, creating strong relationships and trust. By utilizing Ventura's services, I've been able to offer cost-effective, innovative solutions that align with my clients' goals, enabling me to consistently meet and exceed sales targets.”
Jake Parsons
UPS
“Ventura Web Design made everything seamless not only for me, but especially for my customer, who felt well-supported and confident.”
Jordan Ginnetti
Customer Success Manager, UPS
“Working with Ventura Web Design has been a great experience! They’re easy to communicate with, quick to respond, and really know what they’re doing. I’ve seen how much their work has helped my customers grow with clean, effective websites that get results. They're a solid team of people who genuinely care about doing great work and building real partnerships.”
Lindsey Chespak
Customer Success Director, UPS
“This is a great collaborative example on how utilizing UPS Digital Connections Partners like Ventura Web Design helped us not only win the business but help this customer grow their business.”
Dominique Secrest
Director of Sales, UPS Healthcare
“Ventura was one of the value propositions we used to convert this long time FedEx customer. Rates were important, but the value set us apart as a true logistics partner in their future.”
Chris Naf
Account Manager, UPS Healthcare
Ready to solve your website and online sales problems?
Bring your website and invite your UPS Account Manager for a free 15-minute consultation.