Are your Stencil theme and custom code poorly documented?
Years of Stencil and integration changes can make small requests risky. Theme copies, custom components, scripts, and prior agency work need context before they are changed.
Ongoing BigCommerce Support
BigCommerce Support and Maintenance
We provide dependable ongoing BigCommerce support for stores that need technical help, routine updates, and continuous improvement.
Problems we solve
We bring reliable support to your BigCommerce store
Is catalog and operational work piling up?
Catalog and operational work continues after launch. Product information and categories change alongside feeds, shipping rules, promotions, and policies.
Do you need one team to coordinate your vendors?
Several providers may control different parts of the customer experience. Ventura coordinates directly with BigCommerce and app vendors. Some problems also require help from your payment or shipping provider. Feed tools and analytics can reveal additional issues. Marketing teams remain informed when storefront work affects campaigns.
Our Services
What our BigCommerce support service includes
Stencil theme maintenance
We maintain Stencil themes and the responsive storefront behavior they produce.
Apps and integrations
We investigate problems involving selected apps and connected services.
Catalog and category support
We help update your products and categories so customers can find the right items.
Cart, checkout, shipping, and payments
We troubleshoot concerns that affect the path from cart to order.
SEO, speed, accessibility, and CRO
We complete the agreed improvements to store performance and customer experience.
Analytics and campaign support
We support measurement and campaign-related storefront work.
Our Process
How we work with you
We review your BigCommerce store
We inspect current users and themes before changing the store. We review your Stencil theme changes and apps to understand how your store has been customized. Analytics and feeds show how the store connects with outside systems. Domains and vendors are documented separately. We also review open issues and recent work.
We agree on support priorities with you
We define how requests enter the queue and how they are approved. Available time and testing rules are documented. Theme-release procedures follow the same process. Communication and escalation have clear owners.
We complete and test your requests
We investigate, implement, and verify maintenance requests while explaining when a request depends on another provider or needs a larger project.
We keep your support plan up to date
We update the queue as the business evolves. Platform releases and catalog changes may create new work. Promotions can change the immediate priority. Performance evidence and operational needs guide what follows.
Case studies
FAQ
Frequently Asked Questions
Can you take over a BigCommerce store built by another agency?
Yes. We begin with an inherited-store review covering access and the current setup. Themes and Stencil code establish the development context. Apps and catalog structures reveal dependencies. Analytics and feeds show how outside systems connect. We also document vendors and current issues.
Do you work with BigCommerce Stencil themes?
Yes. Ventura has BigCommerce-certified development experience. We support Stencil templates and custom components. Page Builder work can remain part of the same queue. CSS and JavaScript support responsive storefront behavior.
Can you maintain complex product options and custom fields?
Yes. We work with product variants and related options or modifiers. Custom fields and categories can also be supported. Images and bulk catalog data may require separate handling. The platform and app structure still determine what is possible.
Can you coordinate with BigCommerce and app support?
Yes. When an issue crosses systems, we document the evidence first. We then communicate with the relevant vendor and test proposed changes. The client remains informed about ownership and risk.
Do you offer both hourly and ongoing BigCommerce support?
Yes. Hourly blocks work for defined priorities and troubleshooting. Ongoing support is better for stores that need continuity, recurring updates, and an evolving backlog.
Can you improve Core Web Vitals on BigCommerce?
Yes. We assess key store pages for loading, interaction, and layout stability issues. We identify causes in theme code, images, scripts, and apps, make the agreed improvements, and measure the results again.
Testimonials
What our clients and partners say
“Kevin and the gang know their stuff. Highest possible recommendation.”
Rob Snell
“Ventura Web Design has been an exceptional partner in collaboration with UPS Digital Connections. I've had the pleasure of working with Ventura on projects for clients ranging from startups to well-established businesses. Their team is highly responsive and takes a personalized approach, tailoring solutions to each business rather than applying a one-size-fits-all model.”
Tre McCune
Senior Account Executive, UPS
“My customer has been optimistically fired up since partnering with Ventura Web Design & Marketing! Great job Kevin honing-in, understanding and uncovering my customer's growth challenges.”
Jose Hernandez
“Kevin and his team offer customizable solutions that are specific to one's needs. They take time to listen and truly understand your business model and its unique challenges. This allows Ventura to closely align their products and services to help boost sales, create brand awareness and simply enhance the overall customer experience. I highly recommend Ventura Web Design & Marketing to any small / medium sized business out there in search of professional consulting that's sure to yield effective and positive revenue and performance results.”
Justin Vance
International Account Executive, UPS
“Kevin and the team at Ventura are so easy to work with. From introductions to implementation, you can tell Ventura cares about the customer and their growth. If eCommerce growth is your company's goal, their thoroughness will shine, taking the time to understand the brand and journey of the online business. Thank you Ventura!”
Mark Christensen
“Kevin is the consummate professional. Many web store owners that I have come to speak with highly recommend Ventura Web Design and continue to work with his team to grow their ecommerce business. We recently collaborated on a speaking panel and we worked thru the topic and logistics without missing a beat.”
Shirley Tan
“Professional, creative solutions to taking web design to the next level. The customer service is very personal.”
Kristie Wagoner Cranford
“I've worked with Ventura for years. They do great work at fair prices. Thanks for all of the help!”
Phil Grier
“I wanted to share the awesomeness of Kevin and Ventura. I just had an amazing meeting. He was so helpful in explaining IT lingo, software vs hosting, visibility, etc. He went to my website and diagnosed the issues we are facing with fraud and enlightened me on WooCommerce and the differences in some of these platforms. Kevin also gave me recommendations of ways to address those issues.”
Jen
“I have had the opportunity to work with Ventura on a few projects and the team always provides great insights and direction.”
Kurt E.
“All I can say is that they did an incredible job producing my website. They are very easy to work with, get the job done quickly and if there's ever a problem they correct it immediately. I cannot recommend them more...great folks!!”
Alan Stock
“We are pleased with the work you all have done for us—expedient and thorough and cost effective. We expect you will hear from us again.”
Kevin D.
“Working with Ventura has been such a positive experience—they're responsive, reliable, and genuinely invested in helping our business grow. I always feel supported and confident knowing they’re in our corner!”
Katie Polenzani
“I have had the pleasure of working with Ventura for the past 3 years. They are professional, responsive, and knowledgeable. I would recommend them to anyone looking to grow their business.”
Jose
“We have worked with Kevin and Ventura for more than 10 years. They have been an indispensible part of our team, enabling us to grow and manage our business, from IT needs to marketing programs. Highly recommend!”
David Nolte
“You are making an impact already! We look forward to great growth with you and your team.”
Jamie
“Partnering with Ventura Web Design has played a crucial role in my success in Sales at UPS. Their quick response times and dedication to outstanding customer service have allowed me to address client needs efficiently, creating strong relationships and trust. By utilizing Ventura's services, I've been able to offer cost-effective, innovative solutions that align with my clients' goals, enabling me to consistently meet and exceed sales targets.”
Jake Parsons
UPS
“Ventura Web Design made everything seamless not only for me, but especially for my customer, who felt well-supported and confident.”
Jordan Ginnetti
Customer Success Manager, UPS
“Working with Ventura Web Design has been a great experience! They’re easy to communicate with, quick to respond, and really know what they’re doing. I’ve seen how much their work has helped my customers grow with clean, effective websites that get results. They're a solid team of people who genuinely care about doing great work and building real partnerships.”
Lindsey Chespak
Customer Success Director, UPS
“This is a great collaborative example on how utilizing UPS Digital Connections Partners like Ventura Web Design helped us not only win the business but help this customer grow their business.”
Dominique Secrest
Director of Sales, UPS Healthcare
“Ventura was one of the value propositions we used to convert this long time FedEx customer. Rates were important, but the value set us apart as a true logistics partner in their future.”
Chris Naf
Account Manager, UPS Healthcare
Contact us today
Ventura is ready to help you achieve your goals. Contact us now to get started.