VIP Support
Your Dedicated Team of Ecommerce Experts
Tired of losing sales due to a dated website or ineffective marketing? Don't have the resources to attract and hire in-house talent? Ventura is your full-service web design and marketing team at a fraction of the cost.
Tailored Support for Your eCommerce Needs
Our VIP Support services are designed to provide comprehensive care for your online store. We handle everything from custom graphic design to emergency tech support, ensuring your website is up-to-date, secure, and performing at its best.
Website old and dated?
Modern shoppers judge credibility in seconds; stale or inconsistent graphics can make them question trustworthiness and abandon the cart.
Losing customers after their first purchase?
Without regular, value-driven email touchpoints, retention plummets and you miss out on repeat revenue.
Not enough follows on Facebook or Instagram?
You forfeit a powerful channel for discovery, support, and community-driven sales—opening the door for competitors to claim the conversation.
Site missing features or running slowly?
Missing functionality, bugs, and poor performance frustrate users, erode trust, and suppress conversions.
Conversion rate too low?
Unclear messaging, weak merchandising, and friction points cause shoppers to hesitate or abandon their carts.
Website doesn't appear in search results?
Low search visibility means you lose free, high-intent traffic to competitors who rank higher.
Can't find the right employees to work on your website or marketing?
Guesswork leads to wasted budget, misaligned tactics, and slower growth.
Overwhelmed by tech and marketing tasks?
Handling everything in-house drains focus from core business activities and delays progress.
"Working with Ventura has been such a positive experience—they're responsive, reliable, and genuinely invested in helping our business grow. I always feel supported and confident knowing they’re in our corner!"
Examples of our Services
Our expertise spans over 25 years, during which we've developed a deep understanding of the ecommerce landscape. This experience allows us to provide exceptional services in custom graphic design, advanced website programming, and innovative marketing strategies, including search engine optimization, content creation, social media outreach, and more.
Waiting days for a reply?
Our response-time SLA guarantees you hear from us within the promised window, so issues never sit idle.
Need one familiar point of contact?
A dedicated account manager knows your history and priorities, eliminating the back-and-forth of re-explaining things.
Want regular strategy check-ins?
Monthly calls align goals, track progress, and surface new ideas before small gaps become big problems.
Prefer chat over tickets?
A private chat channel lets you drop quick questions or share files without formal requests.
Need a new app or feature added?
Our web design & dev team installs and configures integrations without disturbing live traffic.
Not showing up where shoppers search?
Technical and content SEO work together to lift your pages so customers find you first.
Competitors winning all the customers?
Paid-ads specialists refine targeting and bids so you reclaim visibility—and revenue—fast.
Customer data scattered across tools?
We connect email and CRM platforms to keep profiles, segments, and automations in sync.
Social channels feeling like a ghost town?
We plan posts, engage followers, and run promos that turn silence into steady conversation.
Brand visuals inconsistent?
Graphic design refreshes banners, icons, and promos so every touchpoint feels on-brand.
Promo codes confusing shoppers?
We streamline discount entry so customers see savings clearly and convert without friction.
Customers hesitate at checkout?
Trust badges and a clean guest flow reassure visitors that purchasing is safe and hassle-free.
Missing chances to upsell?
We review product pairings and add gentle prompts that raise average order value without being pushy.
Website loading too slowly?
A Core Web Vitals audit pinpoints bottlenecks and hands you a clear plan to fix them.
Google PageSpeed scores in the red?
We diagnose and optimize assets so your scores—and visibility—climb.
Heavy images or messy scripts dragging you down?
We compress media, minify code, and lazy-load assets to shave seconds off load time.
Third-party scripts piling up?
We audit, remove, or defer unused tags so essential ones run faster.
Mobile shoppers hitting errors?
Mobile speed and error checks ensure phones get the same smooth experience as desktops.
Unsure what to fix first?
An actionable roadmap orders tasks by impact, so your team tackles the quickest wins first.
Missing or generic page titles?
We craft keyword-rich titles and meta descriptions that attract clicks, not yawns.
Duplicate or thin content hurting rankings?
Content audits flag overlaps and gaps so every page adds unique value.
Sitemap errors blocking crawlers?
We repair sitemaps and robots.txt so search engines index you correctly.
Rich snippets not showing?
Schema markup and link checks give Google the structured data it needs to highlight your listings.
Struggling to rank in local packs?
Local SEO tune-ups boost map visibility and drive nearby shoppers to your store.
Key messages buried on the page?
Reworking hierarchy and CTAs guides visitors to the action you need most.
Text hard to read on some screens?
We refine typography and contrast so content is clear and accessible.
Mobile navigation feels clunky?
Responsive layout tweaks help users find products with fewer taps.
Forms scaring people away?
We streamline inputs and button layouts to cut abandonment.
Brand look inconsistent across pages?
A design consistency review aligns colours, spacing, and tone so everything feels cohesive.
No welcome email for new sign-ups?
We launch a friendly, branded series that turns subscribers into first-time buyers.
Open and click rates slipping?
Engagement metrics reviews uncover subject-line and content tweaks that revive interest.
Emails break on mobile?
Responsive design checks ensure campaigns look great on every device.
Sending the same blast to everyone?
Segmentation and compliance work together so each group gets relevant messages—and you stay legal.
Carts abandoned without follow-up?
Automated recovery sequences nudge shoppers back before they’re gone for good.
Profile photos or bios outdated?
Branding audits refresh visuals and copy so profiles give the right first impression.
Posting schedule hit-or-miss?
We set a steady cadence and measure growth so followers know when to expect you.
Hashtags and comments not sparking conversation?
A tailored engagement plan boosts reach and invites real dialogue.
Ad spend missing the mark?
We refine creative and targeting so paid social reaches the audience that buys.
Why Leading Brands Choose VIP Support
Get access to senior-level specialists across all marketing channels without the overhead of hiring a full team.
Instant Expertise
With over 25+ years experience building and marketing eCommerce websites, our team can help you grow quickly.
Cost Effective
Get senior-level talent for 60-80% less than hiring full-time employees with benefits.
Proven Results
Our clients see 40% average revenue growth within 6 months of starting VIP Support.
VIP Support Agency
VIP Support Pricing
Starter
$450/mo
Great for new or smaller stores that need expert help in bite-size chunks (up to 2 hrs/mo).
- Annual Revenue (Up to $250 K)
- Typical # of SKUs (Up to 250)
- Operational complexity (Solo entrepreneur / small team)
- VIP support hours per month (Up to 2)
- Response-time SLA (≤2 biz days)
- Web design / dev
- SEO (tech & content)
- Paid ads management
- Email & CRM
- Social media
- Graphic design
- Promo codes & discounts UX
- Core Web Vitals audit
- PageSpeed Insights
- Title & meta tags
- Content / duplicate check
- Hierarchy & CTAs
- Typography & contrast
- Signup & welcome flow
- Engagement metrics review
- Profile branding audit
- Posting cadence & growth
Advanced
$1,950/mo
For growing brands that want on-demand specialists across design, marketing, and advertising (up to 10 hrs/mo).
- Annual Revenue ($250 K – $1.5 M)
- Typical # of SKUs (250 – 2,000)
- Operational complexity (Growing team / multichannel)
- VIP support hours per month (Up to 10)
- Response-time SLA (≤1 biz day)
- Account manager
- Monthly strategy call
- Web design / dev
- SEO (tech & content)
- Paid ads management
- Email & CRM
- Social media
- Graphic design
- Promo codes & discounts UX
- Trust badges & guest flow
- Core Web Vitals audit
- PageSpeed Insights
- Image & script fixes
- 3rd-party script eval & cleanup
- Mobile speed & errors
- Title & meta tags
- Content / duplicate check
- Tech health (sitemap, robots)
- Schema & link analysis
- Hierarchy & CTAs
- Typography & contrast
- Mobile nav & layout
- Forms & button UX
- Signup & welcome flow
- Engagement metrics review
- Mobile & design check
- Segmentation & compliance
- Profile branding audit
- Posting cadence & growth
- Engagement & hashtag plan
- Ad creative / targeting
Pro
$3,850/mo
All-access, hands-on partnership for established ecommerce leaders (up to 20 hrs/mo).
- Annual Revenue ($1.5 M+)
- Typical # of SKUs (2,000+)
- Operational complexity (Large catalog / multi-store)
- VIP support hours per month (Up to 20)
- Response-time SLA (Same-day)
- Account manager
- Monthly strategy call
- Private chat channel
- Web design / dev
- SEO (tech & content)
- Paid ads management
- Email & CRM
- Social media
- Graphic design
- Promo codes & discounts UX
- Trust badges & guest flow
- Upsells / cross-sells review
- Core Web Vitals audit
- PageSpeed Insights
- Image & script fixes
- 3rd-party script eval & cleanup
- Mobile speed & errors
- Audit roadmap & priority list
- Title & meta tags
- Content / duplicate check
- Tech health (sitemap, robots)
- Schema & link analysis
- Local SEO & rankings
- Hierarchy & CTAs
- Typography & contrast
- Mobile nav & layout
- Forms & button UX
- Brand consistency review
- Signup & welcome flow
- Engagement metrics review
- Mobile & design check
- Segmentation & compliance
- Automation & cart recovery
- Profile branding audit
- Posting cadence & growth
- Engagement & hashtag plan
- Ad creative / targeting
Frequently Asked Questions
Experience VIP Support
Get premium support and tailored solutions designed to keep your business running smoothly.
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