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Launching a new website or redesigning a current one is one of the most impactful decisions you can make for your business. Afterall, your website is usually the first way that customers interact with your business. This is true whether you're a purely online business, or if you have a brick and mortar store. If a new customer is considering doing business with you, often they're using some form of digital tool to learn about you first.

When choosing to build or redesign a website, you have many options. You can always take the tough road and try to do it yourself. The problem there is that unless you have lots of time and have already purchased all of the expensive Adobe software, it's likely that this isn't the best choice for you. Nearly every veteran business owner hires an agency to help them. It's all about time management and delegation.

So how do you find a web agency that's right for you? Today's article is designed to help you identify, and avoid, the most common mistakes that business owners make when selecting a web design agency. At Ventura Web Design, we've seen it all over our 25+ years of 

. Some of the most common ways that a project can get derailed, and even harm what was once a great relationship, are: Scope creep, hidden fees, poor communication, and neglected SEO or accessibility.

In this post, we’ll walk you through the nine most pitfalls many companies face when partnering with a web design agency, and show you exactly how Ventura Web Design’s transparent processes, milestone-driven workflows, and robust QA protocols keep your project on time, on budget, and built to perform. From detailed scoping and formal change-control to automated testing, SEO audits, and 

post-launch support packages (Ventura VIP Support)

, our goal is simple: to turn every potential roadblock into a stepping-stone for success. By the end of this article, you’ll see why our clients trust Ventura Web Design to deliver not just a beautiful site, but a seamless experience from kickoff through launch and beyond.

1) 



When the scope of work isn’t nailed down from the start, your web design project is likely going to be difficult. The things to think about include what pages you need, which features you want, what integrations are required, etc.. We begin every engagement with a collaborative discovery workshop. We call this our "Detailed Discovery Meeting." At this meeting we prioritize features and agree on a detailed site map and feature list. That plan becomes your “north star,” so there’s zero ambiguity about what’s in (and out of) scope. But don't worry, we're also super flexible and willing to adapt as the project goes along, because we know that running a business is all about being able to adapt and change.

2) 



Too many agencies leave clients guessing and don't provide adequate updates. You wonder “What actually got done this week?” or “Why haven’t they replied to my email?” and your project stalls. From day one, Ventura Web Design and Marketing provides you with a dedicated Project Manager as your single point of contact. We use Basecamp, a robust and industry leading software, as our project management tool and we invite you access so you can see what we are working on for your project. This process, that many agencies do not use, and allows you to give feedback and follow along with the project.

Or perhaps you're an existing client of Ventura Web Design and you want to request new work. Instead of just emailing and hoping that someone gets back to you, someday, you're able to email directly to our automated work ticket system. By simply sending an email to the Ventura Web Design Work Ticket System your request will be accessible to our entire team of developers. The first team member that is familiar with your project, your preferences, and your goals will get the work scheduled and done. The best part? As soon as you send the email to our work ticket system, you will receive a confirmation email with a Ticket Number that is unique to your request.

With Ventura Web Design & Marketing, you’ll always know exactly where the project stands and what comes next to prevent any post-launch surprises.

3) 

Misaligned Expectations about Design Goals and Preferences:



You ask for “a modern look,” but the agency delivers something that feels generic, or worse, off-brand.

Before we write a single line of code, we utilize an extensive process to learn about your goals, your company, and your competitors. We make it easy for you to upload your logo, brand guidelines, and anything else that will help us to get your project right on the first try.

4) 



Without strong process controls, tasks slip through the cracks, milestones are missed, and stakeholders get frustrated. A poorly managed project will end up taking longer than expected, or worse, will be rushed to meet deadlines.

When you work with Ventura, you get a dedicated Project Manager as your single point of contact. We make it easy for you to know what the next steps are in your project by using a very open and transparent project management software.

5) 



A lowball proposal lures you in, only for revision fees, plugin charges, or “per-page” costs to pile up later.

Our proposals are 100% line-itemized. Every potential cost is spelled out with clear “up to X hours” estimates. This makes it easy for everyone to understand what the deliverables are. At Ventura Web Design, we like to say that our customers sell products, and we sell time. This relationship is easy for everyone to understand and clear expectations keep projects moving.

6) 



To save time or money, some agencies lean on offshore code or outdated libraries resulting in sites that feel cookie-cutter or break easily. We use the latest, battle-tested frameworks. We build the website knowing that you're likely going to be our client for many years to come. This means that we use the very best technology that is designed to last. We build the site consistent to our standards, creating efficiencies in both building the site now but also in managing the site for future updates. Ventura Web Design & Marketing is dedicated to building a quality website for your business.

7) 



Even a stunning site can flop in search results if titles, meta descriptions, structured data, and image alt tags are overlooked.



, it's baked into our process. Early on we deliver an SEO baseline report, then implement on-page optimizations. If you purchase our additional SEO services, we continue to help you optimize your site for Google, Yahoo, Bing, Duck Duck Go, and even the AI websites such as ChatGPT.

8) 



If your agency doesn’t rigorously test across devices, your carefully crafted design can break on iPhones, Android tablets, or obscure browser versions.

We do cross-browser and device testing to make sure you site looks good on phones, desktops, laptops, and tablets. We regularly check with industry leading organizations to ensure that we're optimizing your site for the latest versions of the most utilized web browsers.

9) 



When you encounter an unexpected bug, or need to update something on your website, you need someone who knows your site. Ventura's VIP Support packages with support tailored to your needs will make sure you aren't left out in the cold and scrambling for solutions.





By embedding these safeguards such as transparent scoping, milestone-driven billing, agile project management, code-quality standards, and robust QA, Ventura Web Design puts your interests first at every step. Our mission is to remove the unknowns, align our processes with your goals, and deliver a website that not only dazzles but drives results.

Not sure what to look for in your next build? See our 

.
Ready to experience a truly worry-free web design process? Ventura Web Design & Marketing is the right web design agency for you. 

How to Choose a Web Design Agency that is Best for You

In today's digital age, a powerful online presence is more crucial than ever. If you're running a business or planning to launch one, a well-crafted eCommerce website isn't just beneficial; it's essential. Ventura Web Design specializes in creating websites designed to convert visitors into loyal customers. Let's dive into what you should expect and demand when buying or upgrading your eCommerce site in 2025.

At Ventura, we focus on building websites that do more than just look good—they deliver results. Our expert team dedicates significant time to understanding your business, your audience, and your competitors. This tailored approach ensures your website aligns seamlessly with your strategic objectives, ultimately enhancing your customer’s online shopping experience.

Essential Features for eCommerce Websites in 2025

Utilize a comprehensive customer dashboard

Reducing friction during checkout directly boosts conversions. Essential checkout features include:

Persistent shopping carts that keep selections intact

Abandoned cart recovery to reclaim lost sales

Streamlined and optimized checkout process

Automatic tax calculations for accuracy and compliance

Enhance product visibility and appeal with:

Advanced customization options for products

Robust user-generated reviews and ratings

Technical Essentials Every eCommerce Site Needs

To support high traffic and ensure security, your site must have:

Content Delivery Networks (CDN) for faster loading times

A great UX significantly influences buying decisions. Your eCommerce platform should include:

Instant, precise site search capabilities

Fast loading pages, enhancing user satisfaction and SEO rankings

Your website’s visibility is crucial. Ventura Web Design emphasizes robust 

 and powerful analytics to optimize your online presence:

Implementation of structured data/schema for better search visibility

Customizable meta tags for enhanced product visibility

Integration with Google Analytics for valuable insights

Regular A/B testing to continually improve your site’s effectiveness

Are you ready to transform your eCommerce experience and boost your online sales? The future is digital, and now is the time to upgrade or invest in a high-performing website. Ventura Web Design can help you navigate the complexities of eCommerce with ease.

Schedule your free consultation today at VenturaWebDesign.com

, and let’s build the eCommerce website your business deserves! :-)

How to Choose a Web Design Agency that is Best for You

Ventura's Guide to Buying a Website