Hello everyone & Welcome to week 4 of Rachael’s Blog! There has been a lot of speculation about how many “clicks” it should take a user to get to where they want on a web page. But in reality, it isn’t the amount of clicks that really matters, it’s the amount of thought that goes into each click. Navigating and clicking through a website should not be a difficult task for users and there should not be a large amount of uncertainty. With that being said, as long as clicks are painless and users have confidence in their clicks, you are on the right track.
Some web pages, however, can present users with difficult choices and questions that are hard to answer. If you can’t avoid presenting users with difficult choices, you may need to offer them guidance. There are three things to keep in mind when providing users guidance.
Guidance should be:
- Offer only enough information that will help a user and no more than that
- Make is so the user has to encounter the guidance exactly when they need it
- Make sure the guidance is noticeable
Having to make choices in life is inevitable. The same goes for a user who is trying to navigate a Web page. The best thing to do is to be sure the choices a user faces are mindless, and that is key to make a site easy to use.