No matter how well your business is run or how much you care about your customers or customer service, you can never please everyone. Eventually someone will post complaints about your business online. These negative reviews and complaints can harm your well-deserved good business reputation.
Ventura Web Design & Marketing can monitor your search results and notify you of any complaints or negative reviews that come up. This will allow you to understand shortcomings in your customer service, help you make changes in your organization to minimize complaints in the future, and encourage more positive reviews from your customers that will push the negative ones down in search engine results.